Customer Service Fundamentals

A Practical Guide

af Sorin Dumitrascu

Customer Service Fundamentals: A Practical Guide by Sorin Dumitrascu is a must-read for anyone in the customer service field or looking to improve their customer service skills. The book emphasizes the importance of focusing on the customer and offers practical tips on how to ensure that their needs are met. One of the main themes of the book is the importance of paying full attention to customers and minimizing interruptions during interactions. By doing so, you can build a connection with cust... (Læs mere)