Front Office Management

af Akhilesh Shukla Lucky

Chapter List: 1. Understanding the Front Office Department 2. Roles and Responsibilities of Front Office Staff 3. Importance of Communication in Front Office Operations 4. Reservation Systems and Procedures 5. Check-in and Check-out Procedures 6. Handling Guest Concerns and Complaints 7. Revenue Management in the Front Office 8. Front Office Technology and Software 9. Security Measures in Front Office Operations 10. Training and Development for Front Office Staff 11. Front Office Accounting Proc... (Læs mere)