Mapping Workflows and Managing Knowledge

Using Formal and Tacit Knowledge to Improve Organizational Performance, Volume 1

af John L. Kmetz

A book that does what the title says. It allows readers capture all the knowledge that goes into a workflow in any kind of organisation, including the the tacit knowledge people carry in their heads. It is simple, powerful, flexible, and easy to learn. It does not require installing, learning, and applying a complicated program.