Queueing Models Optimize Call Centers

af B. Balamurugan

"Queueing Models Optimize Call Centers" written by B. Balamurugan is a comprehensive guide for call center professionals and researchers who want to understand the concepts and applications of queueing models in call centers. The book provides an in-depth analysis of how queueing models can be used to optimize the performance of call centers by reducing waiting time, minimizing service time, and controlling abandonment. The book covers both Markovian and non-Markovian queueing models, and explai... (Læs mere)