Root Cause Analysis

A Step-By-Step Guide to Using the Right Tool at the Right Time

af Matthew A. Barsalou

This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service indus... (Læs mere)