Systems Thinking in the Public Sector

The Failure of the Reform Regime.... and a Manifesto for a Better Way

af John Seddon

..".an extraordinary insight into why, at the end of each month, millions of us are left wondering where on earth all the money taken from us in tax has gone. The argument compellingly made by John Seddon is that the Government has designed failure into almost everything it does on our behalf." Philip Johnston, Daily Telegraph