Testing Citizen Satisfaction with Vision 2020 Umurenge Program in the Local Government of Rwanda

af Pierre Celestin Bimenyimana

The book has shown how critical the beneficiaries form their satisfaction with Vision 2020 Umurenge Program using the Expectancy Disconfirmation Model of Satisfaction whereby two major findings of the book are that (1) it was found that there is a positive disconfirmation of the expectations from Vision 2020 Umurenge Program whereby the actual performance of the program was found to be bigger than the expectation from the program however the there was no big difference between expectations and a... (Læs mere)